Specialist, Customer Acquisition
Location: United States Of America
Job Title: Specialist, Customer Acquisition
Job Description
The Customer Acquisition Specialist is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.
Why Apply for This Remote Job?
Are you looking for a “work from home” career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Concentrix is a company that earns awards for “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” every year. Joining as a remote Customer Acquisition Specialist will allow you to be part of a diverse team from 70+ countries, where everyone supports each other’s success and well-being. You will have the opportunity to work with well-known brands and provide exceptional customer experiences through tech-powered innovation.
What You Will Do in This Role
- Provide accurate weekly/ monthly/ quarterly sales forecast
- Mastery of product knowledge and technical understanding of services to assess client requirements
- Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
- Manage external competitive pressures and handle objections to retain customers or win new customers
- Manage high volume of customer contacts through phone and email each day – majority of communication is outbound
- Work with your team and management to provide a professional experience during all interactions with customers and prospects
- Maintain the customer management system (CRM) to ensure all relevant data is captured
- Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts
- Work with a team and report directly to a Sales Manager
Your Qualifications
- 2+ years of experience working in a customer service or sales capacity
- Prior success in achievement of personal and team sales quota/goals
- Experience in high-volume calling
- Experience learning new technology and data
- Problem solving skills
- Excellent knowledge of MS Office programs
- Experience working with Salesforce.com or similar CRM
- Experience or willingness to work from home
What’s in It for You
The base salary range for this position is 32,600 – 40,800, plus incentives that align with individual and company performance. Benefits available include medical, dental, and vision insurance, 401(k) retirement plan, paid time off, and more. You will have the opportunity to enroll in DailyPay, participate in company networking opportunities, and access health and wellness programs. Concentrix offers mentorship programs, work-from-home convenience, and various events supporting diversity, equity, and inclusion.
Apply Now
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