Customer Support Specialist

Customer Support Specialist Position

Are you looking for a challenging yet rewarding remote job opportunity? Look no further! We are currently seeking a Customer Support Specialist to join our team at Brightree, a subsidiary of ResMed. As a Customer Support Specialist, you will play a crucial role in providing exceptional customer service and technical support to our clients.

About Us

At Brightree, we are more than just a software company – we are a team dedicated to driving innovation in cloud-based patient management software. Our goal is to positively impact our customers’ businesses and the lives of patients every day. If you are passionate about technology and customer service, this is the perfect opportunity for you.

Key Responsibilities

As a Customer Support Specialist, your primary responsibilities will include:

• Providing consultative responses to customer inquiries
• Diagnosing and resolving customer issues over the phone or through electronic communication
• Tracking and documenting support requests
• Staying up-to-date on current technology and product offerings

Skills and Qualifications

To be successful in this role, you must have:

• Prior experience in software support
• Technical aptitude and troubleshooting skills
• Experience working in a remote environment
• Bachelor’s degree in a relevant field (preferred)

Benefits

Joining our team comes with a comprehensive benefits package, including medical, dental, vision, and life insurance, as well as paid time off and tuition assistance. We are committed to creating a diverse and inclusive workplace where employees can grow both personally and professionally.

Apply Now

If you are ready to take on a new challenge and make a difference in the world of healthcare technology, apply now for the Customer Support Specialist position at Brightree. We look forward to reviewing your application!

Apply Now