Customer Support Specialist, K12 Tutoring – Remote Position
Are you a problem-solving guru with a passion for customer service? Do you thrive in a remote work environment and enjoy helping customers navigate technical issues? If so, we have the perfect opportunity for you!
Job Description
As a Customer Support Specialist for K12 Tutoring, you will be responsible for handling escalated technical and service issues from Level 1 support via phone, web, chat, and email. You will assist customers, including parents, students, and educators, with platform access, scheduling, payments, and tutor-related concerns. Your role will also involve collaborating with departmental contacts to analyze trends, resolve recurring issues, and improve processes.
Key Responsibilities
Some of your key responsibilities will include:
- Reviewing escalated issues and coordinating resolutions
- Creating and updating Standard Operating Procedures
- Responding to customer service and technical issues
- Assisting with customer booking and scheduling
- Maintaining the K12 Tutoring Knowledge Base
Qualifications
To be successful in this role, you will need:
- A high school diploma
- 2-4 years of experience in customer service and/or technical support
- Strong verbal and written communication skills
- The ability to work independently and within a collaborative environment
Why You Should Apply
This remote position offers a unique opportunity to work with a dynamic team, make a difference in the lives of students, and grow your skills in customer support and technical troubleshooting. If you are looking for a rewarding career in a supportive and innovative work environment, this role is worth applying for!
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