Customer Success Specialist – Remote Job Application
About the Position
Are you passionate about customer success and building lasting relationships with clients? TapTalent.ai is looking for a dedicated Customer Success Specialist to join our team. In this role, you will be responsible for onboarding new clients, providing training on product usage, and serving as the primary point of contact for customer inquiries and support issues.
Location and Work Mode
– **Location:** Manila, Philippines
– **Work Mode:** Remote
Responsibilities
– Onboard new clients and provide training on product usage
– Serve as the primary point of contact for customer inquiries and support issues
– Develop strong relationships with customers to understand their needs and goals
– Monitor customer engagement and satisfaction metrics to identify areas for improvement
– Collaborate with cross-functional teams to address client feedback and enhance offerings
– Proactively identify upsell opportunities based on client needs
Requirements
– Minimum 2 years of experience in customer success or account management roles
– Strong problem-solving skills and attention to detail
– Excellent verbal and written communication skills in English
– Ability to work collaboratively in a team-oriented environment
– Experience with CRM software is a plus
Ready to Make an Impact?
If you are ready to make an impact and grow together with TapTalent.ai, apply now for the Customer Success Specialist position in Manila, Philippines.
Apply Now
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