Job Title: Customer Service Specialist – Healthcare Billing, Revenue Cycle Management
Company: Amazon One Medical
Location: Remote
About the Company:
Amazon One Medical is a leader in transforming the primary care experience. We are dedicated to providing high-quality care and service to our patients. Our team combines healthcare expertise with Amazon’s customer-obsessed culture to deliver exceptional patient support. Join us in making healthcare more accessible and less complicated for our members.
Job Description:
As a Customer Service Specialist in Healthcare Billing and Revenue Cycle Management, you will play a crucial role in managing patient inquiries and ensuring patient satisfaction. Your responsibilities will include handling patient phone calls, addressing billing questions, assisting with insurance matters, and collaborating with internal teams to resolve billing discrepancies. You will use our unique CI CARE framework to deliver world-class care and service to our patients.
Key Responsibilities:
- Handle patient phone calls and message inquiries
- Collaborate with providers and operations team members
- Proactively reach out to patients with open balances
- Assist with payment options and educate patients on health insurance benefits
- Investigate claims through insurance to ensure accuracy
- Master technology suite including RingCentral, Slack, G-suite, Zoom, and Electronic Medical Record System 1Life
- Contribute to team development through rounding and huddles
Basic Qualifications:
- 2+ years of customer service experience in a call center environment
- 1+ years with medical billing, insurance claims, or healthcare revenue cycle
- Demonstrated proficiency in Microsoft Office Suite
- Experience using electronic health records (EHR) or customer relationship management (CRM) systems
- Knowledge of HIPAA compliance and healthcare privacy regulations
- High school diploma or equivalent
Preferred Qualifications:
- Spanish Speaking
- Ability to work various shifts
- Strong problem-solving and documentation skills
- Ability to type 45+ WPM while maintaining accuracy
Why This Remote Job is Worth Applying For:
This remote job at Amazon One Medical offers the opportunity to be part of a team that is dedicated to transforming healthcare and providing exceptional patient support. You will have the chance to make a positive impact on patients’ lives while working in a diverse and inclusive environment. If you are passionate about healthcare and customer service, this job is worth applying for.
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