Customer Implementations Specialist
Are you looking for a challenging and rewarding remote opportunity in the logistics and delivery industry? Roadie, a UPS company, is seeking a Customer Implementations Specialist to join their team. This role involves working closely with new customers to ensure a seamless onboarding experience and long-term success. If you have a passion for customer success, strong communication skills, and a knack for project management, this could be the perfect fit for you.
What You’ll Do
- Serve as the main point of contact through the entire onboarding and expansion process
- Develop a deep understanding of the customer’s business needs
- Create a configured implementation plan and solution to meet specific needs
- Deliver training to customers and ensure understanding of the product
- Own project management for each implementation
- Continuously monitor progress and performance
- Contribute to the continuous improvement of the customer implementation process
- Work cross-functionally with internal teams
- Manage a successful handoff to the Customer Operations Partner
What You Bring
- 2+ years of experience in customer implementation or project management
- Excellent analytical and troubleshooting skills
- Strong verbal and written communication skills
- Highly organized and detail-oriented
- A passion for customer success
Why Roadie?
Roadie offers competitive compensation packages, 100% covered health insurance premiums, 401k with company match, tuition and student loan repayment assistance, flexible work schedule with unlimited PTO, and more. Join a team that values your well-being and provides the tools you need to succeed.
Apply for this job
Ready to take the next step in your career? Apply for the Customer Implementations Specialist position at Roadie today!
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