Concierge Advocate

Job Title: Concierge Advocate

About the Company:

SCAN Group is a not-for-profit organization dedicated to tackling the most pressing issues facing older adults in the United States. SCAN Group is the sole corporate member of SCAN Health Plan, one of the nation’s leading not-for-profit Medicare Advantage plans, serving more than 277,000 members in California, Arizona, Nevada, Texas, and New Mexico.

About the Role:

The Concierge Advocate serves as a direct point of contact for members’ questions and concerns. He or she is responsible for taking member calls, as well as making proactive calls, as needed. The Concierge Advocate is a liaison between the member and SCAN’s internal and external stakeholders, advocating for and representing the member as needed to resolve issues and concerns.

Qualifications:

• 2+ years Call Center, customer service, concierge, or hospitality experience required.
• Experience in healthcare, insurance, or medical group preferred.
• Demonstrated critical thinking and problem-solving skills.
• Ability to handle large call volume while providing excellent customer service.
• Strong interpersonal and organizational skills.

What’s in it for you?

– Base hourly range: $22-$23

– An annual employee bonus program

– Robust Wellness Program

– Generous paid-time-off (PTO)

– Eleven paid holidays per year, plus 1 additional floating holiday

– Excellent 401(k) Retirement Saving Plan with employer match

– Robust employee recognition program

– Tuition reimbursement

– A work-life balance

– An opportunity to become part of a team that makes a difference to our members and our community every day!

Why consider a career at SCAN?

A competitive compensation and benefits program, an annual employee bonus program, generous paid-time-off, excellent Retirement Savings program, a work-life balance, and an opportunity to become part of a team that makes a difference to our members and our community every day!

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Apply Now