Outreach Specialist

Job Application for Outreach Specialist at Arine

Are you passionate about improving patients’ lives? Join our Clinical Care team at Arine! As a valued team member, you will utilize Arine’s software platform to optimize patient outcomes, enhance patient care, and efficiently deliver our clinical services.

Under the supervision of a Clinical Support and Pharmacist Team Lead, you will be responsible for making outbound calls to pharmacies to intervene in patient cases identified by Arine’s platform. These calls will involve resolving or escalating medication-related issues.

This is a temporary position expected to last through December 2025.

All members of the Clinical Care team are expected to communicate effectively, maintain a cooperative working relationship with clients and colleagues, be respectful and accept constructive feedback professionally, and continuously learn new skills to deliver quality customer service and patient care.

What You’ll be Doing:

• Engaging pharmacies by phone to deliver Arine’s services on behalf of patients’ health plans. The expectation is 70-80 outbound calls each day
• Identifying and creating follow up tasks and for escalation to a pharmacist
• Obtaining provider contact information to facilitate the delivery of clinical interventions
• Obtaining patient information required for clinical interventions
• Accurate record keeping in Arine’s software platform
• Participating in process improvement meetings and team meetings to optimize workflows
• Undertaking other assigned projects

Who You Are and What You Bring:

• At least 6 months of experience in a high volume call center in a healthcare environment with some knowledge of basic medical terminology and medication names (brand and generic)
• Strong computer skills, including proficiency in with google products and call center software, including dialers
• Ability to manage questions and/or resistance from pharmacy staff and escalate appropriately
• Ability to think critically, especially when navigating Interactive Voice Response (IVR) systems
• Excellent written and oral communication skills
• Understanding of PHI access regulations and responsibilities
• Comfort with a call center environment and repetitive work
• A team player mindset with the ability to work independently
• Ability to work 40 hours/week (Monday-Saturday up to 7PM Pacific Time)

Nice-to-Haves:

• Experience with auto dialers

Remote Work Requirements:

– An established private work area that ensures information privacy

– A stable high-speed internet connection for telephonic and/or remote work

– This role is remote, but you may be required to come to on-site meetings multiple times per year. This may be in the interview process, onboarding, and team meetings

Perks:

Joining Arine offers you a dynamic role and the opportunity to contribute to the company’s growth and shape its future. There may also be potential equity opportunities. You’ll have unparalleled learning and growth prospects, collaborating closely with experienced Clinicians, Engineers, Software Architects, and Digital Health Entrepreneurs.

Job Requirements:

– Ability to pass a background check

– Must live in and be eligible to work in the United States

Apply Now