Benefits Administrator, MyHR Benefits
Join Amazon’s Benefits Experience & Technology Team (BXT), and help make a difference for all Amazonians! The BXT My HR Benefits Team provides Benefits specific assistance to Amazon employees in the form of accurate, consistent, and timely responses to inquiries from various contact channels via phone, My HR Case, and My HR Chat.
We are currently looking for a Benefits Administrator to join our Benefits Center team. The Benefits Administrator is a subject matter expert who specializes in benefits which includes H&W, additional life benefits, retirement, and stock. Responsible for assisting internal customers, they demonstrate ownership by ensuring all benefit inquiries are resolved on first contact and escalate unresolved inquiries in a timely fashion.
Key Job Responsibilities
In this role, successful candidates will demonstrate:
- Excellent organizational and time management skills
- Strong customer service focus
- Excellent verbal and written communication skills
- Ability to understand benefit terms and programs
- Disciplined problem-solving skills
- The ability to prioritize quality and customer experience
- Quick to take action to address an issue
- Experience with rapid and complex changing work environment
Basic Qualifications
– 1-3 years of experience working in Benefits and/or Human Resources role / Contact center environment
– Bachelor’s Degree or advanced college education in a related field
– Experience working within a global organization
Preferred Qualifications
– 0-10+ years of contact center or equivalent experience
– Detail-oriented with the ability to analyze, problem solve, organize, and manage multiple priorities
– Experience providing consultation and guidance on human resources, benefits, or complex employee matters
– Bachelor’s degree or advanced college education in a related field
– Experience dealing with customers and exceptional use of empathy skills
– Ability to manage confidential and sensitive employee information
Apply Now
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