Technical CS Associate – Blink

About the Position

Are you known for your technical expertise and exceptional customer service skills? Do you thrive on solving problems and providing top-notch support to customers? If so, the Technical CS Associate position at Blink may be the perfect fit for you. In this role, you will engage directly with customers, work collaboratively with support teams, and advocate for customer needs to ensure a high-quality level of service.

Key Responsibilities

– Engage with customers via phone and email to provide prompt and detailed service
– Collaborate with other support teams to maintain consistent support standards
– Advocate for customers and address any issues that arise
– Understand how customers use Blink products to resolve issues and enhance their experience
– Identify areas for improvement and propose innovative solutions
– Support customers during critical launches and events
– Develop expertise in specific product lines and features
– Drive projects to improve support processes
– Assist with Blink Subscription service

A Day in the Life

As a Technical Support Associate at Blink, you will tackle technical challenges related to home security products, home networking, and mobile device configurations. You will play a key role in recommending product changes, documenting solutions, and automating log analysis. This position offers ample opportunities for personal growth and learning new technologies.

Basic Qualifications

– 3+ years of customer service experience
– Flexible schedule including weekends, nights, and holidays
– 2+ years of technical support experience with a focus on customer success
– Experience with consumer WiFi/Mesh networking platforms
– Knowledge of Firewall configurations and mobile devices
– Ability to work remotely
– Excellent verbal and written communication skills in English and one other language

Preferred Qualifications

– Drive to dig into technical details to solve customer problems
– Ability to document technical issues clearly
– Curiosity and excitement to learn new technologies
– Success in a fast-paced support environment
– Experience with Salesforce CRM

Why This Remote Job is Worth Applying For

This position at Blink offers the opportunity to work on challenging technical issues, support innovative products, and make a real impact on customer satisfaction. If you are passionate about customer success and enjoy problem-solving in a fast-paced environment, this role could be a great fit for you.

Apply Now