Job Opening: Solutions Specialist at Knack
Welcome to Knack! We are a no-code platform that helps businesses of all sizes easily build custom apps, workflows, and databases. We are currently looking for an energetic and curious Solutions Specialist to join our team. In this role, you will play a crucial part in helping small and mid-sized businesses maximize their trial experience with Knack.
What You’ll Do:
Trial Engagement & Onboarding
- Serve as the primary point of contact for prospective customers during their trial.
- Guide new users through getting started and answering questions about the product.
- Provide hands-on support via live chat, email, and 1:1 sessions.
Discovery & Consultative Sales
- Conduct discovery calls to understand a prospect’s needs and recommend the right pricing tier.
Cross-Functional Collaboration
- Share insights with Product and Customer Experience teams to improve the onboarding journey.
We’re Looking for Someone Who Is:
– Customer-centric
– Experienced with Selling Products
– Driven
– Engaging
– Tech-savvy
– Strong tech-stack
Bonus Points
- Experience in SaaS, no-code/low-code platforms, or software training.
- Experience in a product-led growth organization.
- Familiarity with onboarding workflows and tools like Intercom, Zoom, or similar.
What’s it like to work at Knack?
At Knack, you’ll have the opportunity to work with a talented and supportive team. We offer benefits like paid corporate retreats, health insurance, learning credits, and more. We value diversity, equality, and ethics in our workplace.
About Knack
Get to know more about Knack and the team by clicking HERE!
How To Apply
If you’re excited to apply, click the button below to submit your application:
Why This Remote Job is Worth Applying For
Working as a Solutions Specialist at Knack allows you to be part of a dynamic team, contribute to the success of our customers, and grow professionally in a supportive environment. If you’re passionate about customer success and enjoy working with cutting-edge technology, this role is perfect for you. Apply now to join our team!
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