Product Support Manager

Product Support Manager Position at Live Nation

Are you a dynamic leader with a passion for supporting a team and ensuring top-notch customer service? Look no further! Live Nation is seeking a Product Support Manager to lead a team in providing technical support for our marketplace products. This remote position offers the opportunity to work from home in Wisconsin, Indiana, Ohio, Iowa, or Kentucky.

About the Role

In this role, you will be responsible for coaching, developing, and managing a team that supports our suite of marketplace products. You will work closely with internal teams to ensure stable and high-performing supply management tools and services. The ideal candidate will have experience in managing remote teams and be able to make data-driven decisions to drive team performance.

Key Responsibilities

– Lead and support a team of product support specialists
– Use data to identify coaching opportunities and drive team performance
– Maintain cross-team communication and provide transparent progress reports
– Act quickly on trends and root causes to ensure optimal customer support
– Demonstrate a strong understanding of the resale ecosystem and guide technical and non-technical stakeholders

Qualifications

– 2-3 years of experience as a frontline people manager supporting digital products
– Proven track record of building and scaling high-performing support teams
– Strong troubleshooting and root cause analysis skills
– Experience in high volume technical support
– Excellent verbal and written communication skills
– Domo/Salesforce experience is a plus

Why Join Live Nation?

Live Nation is a global leader in live entertainment, connecting people around the world to the events they love. As part of our team, you will have access to a range of benefits and perks, including medical, vision, and dental benefits, free concert tickets, generous paid time off, and career development programs.

Apply Now

If you are ready to take on a new challenge and lead a team in providing top-notch customer support, apply now for the Product Support Manager position at Live Nation.

Apply Now