Student Success Coach Position at Auguste Escoffier School of Culinary Arts

Job Description

If you’re looking for a dynamic, fast-paced growth opportunity, then the Student Success Coach position at Auguste Escoffier School of Culinary Arts is perfect for you. As a leading accredited provider of online and campus-based culinary training and education, we offer a proven combination of classic and contemporary approaches to modern industry skills training.

General Summary

The Student Success Coach will serve as a first-level responder to student inquiries through the student portal, resolving general student questions, and referring students to other departments/staff as needed. You will also assist students in real-time with navigating the student portal.

Essential Duties and Responsibilities

• Manage inbound and outbound calls, chats, and emails from students using the student portal.
• Respond to student inquiries with efficiency, courtesy, urgency, and enthusiasm.
• Identify and clarify student concerns and provide solutions.
• Follow up proactively on students who require assistance.
• Other duties as required or assigned.

Qualifications

– High School Diploma or equivalent, Associates preferred

– Specialized experience in food, restaurant, and event supervision or management

Knowledge, Skills, and Abilities

• Communication Skills: Demonstrates clear and effective communication
• Detail Oriented: Careful and focused on quality
• Time-Management: Manages own time effectively
• Coachability: Receptive to feedback and willing to learn
• Ethics: Personal and professional ethics
• Technological: Intermediate ability to use technology efficiently
• Teamwork: Ability to work well in a team setting
• Computer proficiency in Microsoft Office, databases, and QuickBooks

Physical Demands

– Fast-paced, high customer service demand

– Sitting for long periods of time; up to 8 hours of computer work daily

– Carrying papers and materials; up to 20 pounds

– Attend mandatory meetings and training

Working Conditions

The majority of work is performed in a general office environment.

Why This Remote Job is Worth Applying For

This Student Success Coach position at Auguste Escoffier School of Culinary Arts offers a unique opportunity to work in a dynamic and growing industry. If you have a passion for culinary arts and enjoy helping students succeed, this role is perfect for you.

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