Customer Support Specialist

Customer Support Specialist, K12 Tutoring – Remote Position

Are you a problem-solving guru with a passion for customer service? Do you thrive in a remote work environment and enjoy helping customers navigate technical issues? If so, we have the perfect opportunity for you!

Job Description

As a Customer Support Specialist for K12 Tutoring, you will be responsible for handling escalated technical and service issues from Level 1 support via phone, web, chat, and email. You will assist customers, including parents, students, and educators, with platform access, scheduling, payments, and tutor-related concerns. Your role will also involve collaborating with departmental contacts to analyze trends, resolve recurring issues, and improve processes.

Key Responsibilities

Some of your key responsibilities will include:

• Reviewing escalated issues and coordinating resolutions
• Creating and updating Standard Operating Procedures
• Responding to customer service and technical issues
• Assisting with customer booking and scheduling
• Maintaining the K12 Tutoring Knowledge Base

Qualifications

To be successful in this role, you will need:

• A high school diploma
• 2-4 years of experience in customer service and/or technical support
• Strong verbal and written communication skills
• The ability to work independently and within a collaborative environment

Why You Should Apply

This remote position offers a unique opportunity to work with a dynamic team, make a difference in the lives of students, and grow your skills in customer support and technical troubleshooting. If you are looking for a rewarding career in a supportive and innovative work environment, this role is worth applying for!

Apply Now