Community: Call Center
Location: United States
Date Posted: Jun 30, 2025
Remote Type: Remote
Job Description
Are you a tech-savvy individual with a passion for customer service? Join our team as a Senior Technical Support Advisor! In this remote role, you will assist customers with technical issues and provide exceptional service through phone, chat, and email channels.
We offer competitive pay, benefits, and the opportunity to work from the comfort of your home. If you have a knack for problem-solving, excellent communication skills, and a customer-focused mindset, we want to hear from you.
Primary Responsibilities
- Answer customer inquiries via phone, chat, and other electronic methods
- Resolve customer service issues in a timely and professional manner
- Utilize computer technology to handle a high volume of calls
- Work closely with team leads to ensure customer satisfaction
- Document information into web-based ticketing system
Required Skills
- Strong technical acumen and problem-solving skills
- Excellent written and oral communication skills
- Ability to work in a team environment with minimal supervision
- High School Diploma or equivalent combination of education and experience
Preferred Skills
- Apple Certified MAC Technician (ACMT) Certification
- Previous experience in the education industry and with e-learning technologies
- Graduate of a computer science/technology degree program
Personal Equipment Requirements
To excel in this role, you will need a Windows 10 operating system, a 64-bit processor, at least 8 GB of installed RAM, and a high-speed internet connection with specific requirements.
Apply Now
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