$20/hr – Enrollment Coordinator

Open positions at Bicycle Health

Are you passionate about helping individuals struggling with Opioid Use Disorder? Bicycle Health is a telemedicine group specializing in evidence-based treatment for patients in need. Join our team of over 150 dedicated professionals across 32 states.

As an Enrollment Coordinator at Bicycle Health, you will have the opportunity to make a real difference in the lives of patients seeking treatment for Opioid Use Disorder. You will work alongside a supportive team of healthcare professionals to deliver Medication for Addiction Treatment and Integrated Behavioral Health services.

Job Responsibilities:

• Serve as a first point of contact for individuals interested in reducing opioid use through MAT.
• Outreach and engage with potential patients via email, SMS, phone and live chat to schedule intake calls with those interested in MAT.
• Provide a comprehensive overview of Bicycle Health’s treatment model and process for enrolling in our services.
• Maintain clear and effective communication with callers, establish a positive rapport, and make accurate assessment of caller’s inquiry.
• Conduct phone intakes to collect relevant health information, establish individuals’ goals for treatment and determine eligibility for telemedicine-based treatment services.
• Verify insurance coverage and schedule first appointments based on provider availability.
• Register patients and document relevant clinical information within our EHR.
• Coordinate with the patient’s new care team to ensure a seamless transition into treatment.
• Update Bicycle Health’s CRM to track patients’ progress throughout the enrollment pipeline and to facilitate outreach efforts.
• Provide patients with information and referrals for community resources that may support their treatment.
• Participate in program development efforts and provide input to optimize the enrollment process.

Qualifications:

• 1-2 years administrative experience interacting with patients in a fast-paced healthcare environment such as a clinic, hospital, or community health center.
• Previous experience working in a call center.
• Experience in insurance verification.
• Experience using EHRs and CRMs is highly preferred.
• Prior experience communicating with patients or customers via live chat or messaging platforms.
• Previous experience working with individuals experiencing substance use dependency preferred.
• Strong verbal and written communication skills.
• Ability to quickly adapt to a demanding, evolving, and fast-paced environment.
• Proficient in using modern technology systems such as Google Sheets, Drive, Calendar as well as using a Mac Laptop and Slack.

Why Join Bicycle Health?

At Bicycle Health, we are committed to providing high-quality care to individuals in need. Our team is passionate about making a positive impact on the lives of our patients and the communities we serve. Join us in our mission to improve access to evidence-based treatment for Opioid Use Disorder.

This Remote Job is Worth Applying For

Don’t miss this opportunity to be part of a dynamic and supportive team at Bicycle Health. Apply now to join us in providing compassionate care to patients across the country.

Apply Now