$35/hour – Customer Solutions Specialist

Customer Solutions Specialist Position at MagicSchool AI

Are you passionate about education and technology? Do you enjoy helping others and problem-solving? MagicSchool AI is seeking a Customer Solutions Specialist to join their dynamic team. As a frontline support role, you will have the opportunity to make a real impact on educators and students around the world.

Role Overview

In this role, you will be responsible for providing high-quality support to MagicSchool AI’s user base. You will use your communication skills and product knowledge to help customers navigate the platform, resolve issues, and optimize their experience. This is an entry-level position ideal for someone looking to advance their career in a fast-paced startup environment.

Responsibilities

• Provide timely and effective support to customers across various channels
• Become a product expert to assist customers with questions and technical issues
• Create and maintain help center content
• Collaborate with cross-functional teams
• Assist in training and refining AI-powered support systems

Qualifications

Required:

• 2+ years of customer support experience in a tech company
• Excellent communication skills
• Strong problem-solving abilities
• Ability to learn quickly in a fast-paced environment

Nice to Have:

• Experience in the EdTech sector
• Knowledge of AI-powered tools
• Experience with help center content creation

Why Join Us?

At MagicSchool AI, you will have the opportunity to work on cutting-edge technology that directly impacts educators and students. Join a passionate team dedicated to making education more efficient and equitable. Enjoy the flexibility of working from home while fostering a unique culture built on relationships, trust, communication, and collaboration.

Apply Now!

Apply Now