Customer Support Specialist Job at Second Nature
Location: Remote, USA
Employment Type: Full time
Department: Client ExperienceCustomer Support
Compensation: $54K
Why You Should Apply
Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where you can make a real impact? Second Nature is looking for a Customer Support Specialist to join our team and help us create triple win experiences for residents, property managers, and investors.
Your Role Objectives
- Deliver an unforgettable customer experience
- Resolve customer issues with a customer-centric approach
- Build rapport and trust with cross-functional teams
What You’ll Do
- Delight customers through email, calls, and chat
- Develop a clear understanding of our services and benefits
- Collaborate with internal teams to ensure a positive customer experience
- Deliver first-time resolutions with professionalism
Preferred Qualifications
- 2+ years of customer service experience
- Experience with Salesforce Service Cloud and G-suite
- Ability to communicate effectively with stakeholders
- Passion for building rapport over the phone
Why Second Nature?
- Health First: Medical, Dental, Vision, Life Insurance, & 401K Plan
- Location: Work remotely from anywhere in the US
- Flexibility: Open PTO and sick days
- Diverse, Inclusive Culture: Embrace employees from all backgrounds
- Training: Supportive team to help you grow your career
- Growth: Opportunity to be part of a fast-growing startup
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