$23/hour – IT Services Support Specialist

Job Title:

IT Services Support Specialist, IT Services Global Service Desk (GSD)

Job Description:

Amazon’s IT Services Support is the first point of contact for technical support service requests. As an IT Support Technician, you will be responsible for fielding incoming support chats, calls, and online requests on behalf of Amazon employees worldwide. This role requires a customer-focused individual who is motivated by team success, innovative, energetic, and able to adapt quickly to new processes and procedures. The position is remote by design, but may require commuting distance from Cape Town for regular meetings.

Key Responsibilities:

• Provide comprehensive technical support to Amazon Corporate employees worldwide.
• Research, resolve, and respond to inquiries in a timely manner via chat, phone, and email.
• Diagnose and troubleshoot end-user computing problems.
• Create detailed call logs and ensure customer satisfaction.
• Follow standard operating procedures and maintain knowledge of relevant support policies.
• Manage a case count and support conversations concurrently.
• Assist with triaging and escalating system or network outages.

Basic Qualifications:

• Experience supporting Windows, Mac, and/or Linux operating systems.
• Experience troubleshooting integrated computer systems and networks.
• Experience with zebra thermal printers, thin clients, PCs, scanners, and handheld terminals.

Preferred Qualifications:

• Industry certifications such as CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux, Microsoft hardware, AWS, etc.
• Experience in a dynamic environment with a high degree of customer service.

Why This Remote Job is Worth Applying For:

This remote IT Services Support Specialist role at Amazon offers the opportunity to provide technical support to a global team while working from the comfort of your own home. You will have the chance to showcase your troubleshooting skills, adaptability, and commitment to customer satisfaction. If you are looking for a challenging yet rewarding remote position with a global company, this role is worth applying for.

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