Customer Support Specialist – Remote Position
Are you passionate about sports and customer service? Do you thrive in a fast-paced, remote work environment? If so, TeamSnap has the perfect opportunity for you. As a Customer Support Specialist, you’ll be the MVP for our B2B customers, ensuring they have a smooth and successful experience with our platform. From problem-solving to providing tailored solutions, you’ll be their trusted guide throughout the season.
About TeamSnap
TeamSnap is a sports and communication platform dedicated to simplifying the youth sports experience. We believe in the power of connection, teamwork, and unforgettable moments. As a member of our team, you’ll have the opportunity to work in a supportive and inspiring environment that values big ideas and individual growth.
What You’ll Do
– Deliver exceptional customer service through email, chat, and occasional calls
– Take ownership of customer issues and provide timely solutions
– Experiment and explore in test environments to solve complex problems
– Anticipate customer needs and offer personalized support
– Meet performance goals around productivity and customer satisfaction
What Will Set You Up for Success
– A customer-first mindset and professional attitude
– Strong technical skills and product expertise
– Excitement for problem-solving and learning
– Curiosity and resourcefulness in challenging situations
– Excellent communication skills and a track record of high performance
Bonus Points For
– Experience in SaaS or tech start-up environments
– Background in recreational sports as an admin, parent, coach, or participant
– Ability to work core hours of 8:30am-5pm PST
Why This Remote Job is Worth Applying For
This remote Customer Support Specialist position at TeamSnap offers a unique opportunity to combine your passion for sports with your love for customer service. You’ll be part of a supportive team that values your talents and encourages growth. If you’re looking for a rewarding and fulfilling career in a remote-first company, TeamSnap is the perfect place for you.
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