$19/hour – Member Service Guide

Job Title: Member Service Guide

Are you looking for a rewarding career opportunity that allows you to make a difference in people’s lives? Devoted Health is seeking a Member Service Guide to join our team. As a Member Service Guide, you will be the primary support for our members, helping them navigate their healthcare with clarity and confidence.

About the Role

In this dynamic role, you will engage with members through inbound calls, outbound outreach, and digital platforms. Your goal is to build trust, create meaningful connections, and provide high-quality support to empower our members. Success in this role requires adaptability, empathy, and a genuine desire to help others.

Position Location

This is a remote position, allowing you to work from the comfort of your home office. To ensure a stable connection, you must be hardwired via an ethernet cable into your internet router.

Call Center Hours

Our Call Center operates during flexible hours to accommodate member needs. Your shift, assigned at the time of offer, will fall within our operational hours and include a 30-minute lunch break.

Why You’ll Love It Here

At Devoted Health, we offer competitive pay, comprehensive training, and ongoing support to help you grow in your career. You’ll have the opportunity for bonuses and incentives as we continue to expand, along with a range of benefits including healthcare, paid time off, and more. Join us in our mission to improve the health and well-being of older Americans.

Responsibilities and Impact

As a Member Service Guide, you will engage with members with professionalism and empathy, build trust through high-quality connections, and translate complex healthcare information into clear terms. Your ability to multitask, adapt to change, and maintain a positive attitude will be key to your success in this role.

Required Skills and Experience

To excel as a Member Service Guide, you should have at least 1 year of experience in a call center environment, a passion for serving others, and the ability to build strong relationships. Adaptability, resilience, and a willingness to learn and grow are also essential qualities for this role.

Apply Now

If you are ready to empower members, build meaningful connections, and make a difference in the healthcare industry, we invite you to apply for the Member Service Guide position at Devoted Health. Click the button below to submit your application:

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