About the Company
Shopbop, a fully integrated Amazon subsidiary in Madison, WI, is a premier online shopping destination for fashion and style. With a global reach and a selection of over 500 international brands, Shopbop offers customers around the world a fashion-forward assortment of ready-to-wear and accessories with fast, free global shipping.
Job Title: Customer Support Specialist
Job ID: 2748562
Location: Remote
Salary: $19.00/hour
Job Description
As a Customer Support Specialist at Shopbop, you will be the voice of the brand, providing world-class service to customers globally. Responsibilities include resolving customer issues through various channels, providing product information, and ensuring customer satisfaction. This is a fully remote position with a flexible schedule.
Key Responsibilities
- Act as a Brand Ambassador for Shopbop
- Resolve customer issues across multiple channels
- Provide critical service and product information
- Handle customer inquiries in a timely manner
- Utilize software programs to resolve inquiries
- Work with shipping contractors for customer assistance
Basic Qualifications
- 2+ years of customer service experience
- Excellent verbal and written communication skills
- Ability to work a flexible schedule
Preferred Qualifications
- Experience with Microsoft Office products
- Fluency in Russian, Korean, Japanese, or Spanish
Why This Remote Job is Worth Applying For
This Customer Support Specialist role at Shopbop offers the opportunity to work with a global brand in the fashion industry, providing top-notch service to customers worldwide. With a competitive salary and the flexibility of a remote position, this role is perfect for those who are passionate about customer satisfaction and high-end merchandise.
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