$19/hour – Customer Support Specialist

Shopbop, a fully integrated Amazon subsidiary in Madison, WI, is looking for an action-oriented, motivated individual who has an obsession for customer satisfaction and experience working with high-end merchandise. Successful candidates will be responsible for achieving explicit department goals. An ideal candidate will excel in a fast-paced, multitasked, dynamic environment.

This is a full-time, direct hire position that pays $19.00/hour. We are a call center open 7am-9pm CST, 7 days a week. Must have the flexibility to work a variety of shift assignments including nights/weekends/holidays/OT Peak.

Shopbop is the premier online shopping destination for what’s new and what’s next in fashion and style, offering customers around the world the best selection from both established and emerging designers. Working with more than 500 international brands, Shopbop offers customers in 165 countries a selective and nuanced fashion-forward assortment of ready-to-wear and accessories with fast, free global shipping.

In this Customer Support Specialist role, you will be the voice of Shopbop, fielding real-time calls in a virtual, call center environment from customers globally. The ideal candidate is caring and compassionate, enthusiastic, solutions-oriented, and committed to providing outstanding service to all our customers.

Key Job Responsibilities

– Act as a Brand Ambassador for Shopbop, providing world-class service to all Customers
– Be the first point of contact to resolve customer issues and complaints across multiple channels in a timely manner
– Provide Customers with critical service and product information, ensuring customer satisfaction
– Demonstrate sound understanding and comprehensive knowledge of Shopbop’s full range of products and services
– Handle customer inquiries and cases through different channels in a timely and professional manner
– Ensure clear and accurate data capture and provide insights into customers’ voices
– Utilize various software programs to resolve customer inquiries
– Work with external shipping contractors to assist customers with both domestic and international issues

Basic Qualifications

– 2+ years of experience in a luxury customer service-focused environment
– Excellent verbal and written communication skills
– Ability to work a flexible schedule, including nights, weekends, and holidays
– Proficiency in basic math and computer skills
– High school diploma or equivalent

Preferred Qualifications

– Fluency in Russian, Korean, Japanese, or Spanish is preferred
– Experience with Microsoft Office products and applications

This Remote Job is Worth Applying For because it offers a competitive hourly rate, the opportunity to work from home, and the chance to be a part of a global fashion-forward online destination.

Apply Now