$18/hour – Medical Service Coordinator I

Job Title: Medical Service Coordinator I

General Information

Location: Remote
Function: Ops-CSR
Business Unit: Home Health Services
Full-time/Part-time: Full Time
Salary Range: $17.5-25.35 USD
Country: United States
Date: 15-Oct-2025
Job ID: 5153

Description & Requirements

Join Our Team and Make a Difference! Are you looking for an impactful role where you finish the workday knowing you helped someone? Whether you are part of our care coordination team or playing a supporting role, the work our colleagues do every day enables us to collectively reach our mission of getting people the care they need when they need it. By staying committed to our core values of Think Big, Go Fast, Deliver Awe, and Win Together we can positively impact the lives of the injured workers we serve and get them back to the things that matter most in life.

Salary Range

This compensation range considers a wide range of factors, including, but not limited to, skill set, experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate is not adjusted for geographic differential associated with the location where the position may be filled. At One Call, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case.

What We Provide in Return for Your Commitment to Our Mission

We offer a vast array of benefits to help support the whole you, including remote work, generous time off, comprehensive benefits package, and supportive services.

Job Summary

The Medical Service Coordinator serves as the primary contact for coordinating medical services and patient care and will address and resolve simple to complex inquiries with clients, patients, and providers. The Medical Service Coordinator may serve as a mentor/coach to less experienced colleagues to assist in elevating their skills. This position may be asked to perform other administrative duties such as running and interpreting reports, billing, and any other administrative duties.

Essential Duties & Responsibilities

Customer Care: 70%
Collaboration: 10%
Administration: 20%

Educational and Experience Requirements

2 years of post-high school education or 3+ years of experience is required for this role. An associate or bachelor’s degree is preferable, or the equivalent combination of education, training, and work experience.

Essential Knowledge, Skills & Abilities

Knowledge of the company’s products, services, and business operations, proficient customer service skills, proficient verbal and written communication skills, proficient level of computer navigation and operation skills, highly proficient people skills and empathy, ability to work both independently and in a team environment, and ability to work in an environment that aligns with the company’s diversity, equity, inclusion, and belonging standards.

Physical/Mental Demands & Work Environment

This position will be performed in the colleague’s home. Work-from-home requirements include the colleague’s ability to set up computer equipment within their home office. This job is primarily sedentary and may involve repetitive motions.

Conclusion

This remote job as a Medical Service Coordinator I at One Call offers a fulfilling opportunity to make a difference in the lives of injured workers. With a competitive salary range, comprehensive benefits package, and a supportive work environment, this role provides a chance to positively impact the lives of others while working from the comfort of your home.

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