Position: Technical Support Representative: Mid-Level Digital Banking
Job Description
At Jack Henry, we are looking for a Technical Support Representative to join our Digital Banking team. In this role, you will be responsible for providing day-to-day support to our customers post-implementation. You will act as the primary point of contact for any support requests and work closely with internal teams to ensure customer satisfaction and loyalty.
Responsibilities
– Provide level one troubleshooting and accurately assess customer issues
– Research and resolve application and service issues
– Monitor incoming cases and emails to meet Service Level Standards
– Participate in training programs to improve product knowledge
– Assist with on-call duties as needed
Requirements
– 4 years of customer support experience in banking or digital banking environments
– Experience with case management tools/software
– Ability to work an 8-hour shift Monday through Friday
– Bachelor’s Degree in relevant field is a plus
Why Jack Henry?
At Jack Henry, we believe in doing the right thing, whatever it takes, and having fun. We offer outstanding benefit programs to support the well-being of our associates. Our exceptional culture has helped us stay strong through challenging times, and we credit our dedicated associates for our success.
Equal Employment Opportunity
Jack Henry is an equal opportunity employer committed to providing equal opportunity in all employment practices. We value and respect the uniqueness each person brings, and we believe that including all voices makes our business and society stronger.
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