Technical and Customer Experience Advisor – Work From Home – US
Are you a tech-savvy individual with a passion for helping people? If so, we have the perfect opportunity for you! Transcom is currently seeking Technical and Customer Experience Advisors to join our team. This remote position allows you to work from the comfort of your own home while providing top-notch support to our clients’ customers.
What’s in it for YOU!
– Competitive starting pay of $17.31 USD
– Performance-based incentives and earning potential
– Opportunities for pay increases and career advancement
– Flexible pay options to meet your needs
– Comprehensive health benefits for you and your family
– 401(k) investment options with employer match
– Paid vacation time
– Computer equipment provided
– 100% remote work, including training
– Great work/life balance
– Opportunity for skill development and career growth
– Supportive and passionate work environment
Join our Transcom Family as a Technical and Customer Experience Advisor!
As a Technical and Customer Experience Advisor, you will be the friendly voice of our telecommunications client, assisting customers with a variety of technical issues related to smartphones, tablets, and computers. You will use your technical expertise and exceptional customer service skills to provide solutions and support to customers in a professional and efficient manner.
What we are looking for:
– Ability to engage with callers and analyze tech issues
– Proficiency in navigating multiple applications to research solutions
– Strong multitasking skills with a focus on accuracy and timeliness
– Excellent conflict resolution and customer service skills
– Self-motivated and disciplined to work in a virtual environment
– Comfortable working in a fast-paced, high-volume call center setting
Requirements
To be successful in this role, you must meet the following requirements:
– At least 18 years or older
– High School Diploma or equivalent
– Ability to pass a criminal background check
– Full-time availability with flexible schedule
– Strong computer skills and typing speed of at least 30 wpm
– Excellent English written and verbal communication skills
– Courteous, professional, and customer-focused attitude
Location Requirements
Must live and work in one of the following states:
AL, AR, FL, GA, ID, IN, IA, KS, KY, LA, MO, MS, NE, NH, NC, ND, OH, OK, SC, SD, TN, TX, UT, VA, WI, WV
Why This Remote Job is Worth Applying For
This remote Technical and Customer Experience Advisor position with Transcom offers a unique opportunity to work from home while providing valuable support to customers. With competitive pay, benefits, and opportunities for career growth, this role allows you to balance your work and personal life effectively. Join our passionate team and make a difference in the lives of our clients’ customers today!
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