Job Application: Supervisor Operations- Contact Center
About Sagility
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
Job Description
The role of a Supervisor is to ensure the highest level of service for our clients by coaching and developing our customer service representatives and managing performance to consistently meet and exceed client expectations.
Qualifications
– High School Diploma or equivalent required, Associates or Bachelor’s degree preferred
– 1+ years experience in customer service, call center, or related field, including 12 months in a supervisor capacity. Healthcare Industry preferred
– Excellent interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills
– Proficiency with necessary technology, including computers, software applications, phone systems, etc.
Roles & Responsibilities
– Coach and develop team to achieve account specific and organization CPIs and KPIs
– Responsible for monitoring employee performance using coaching tool and performance dashboards based on CPIs and KPIs
– Develop daily and weekly action Plans to address individual performance in relationship to team performance
– Promote teamwork and cooperative effort
– Provide internal and external customers with the highest quality service
Salary and Benefits
Starting at $17.10 and up dependent on experience
– Medical, Dental, Vision
– Life Insurance, Short-Term and Long-Term Disability
– Flexible Spending Account, Life Assistance Program
– 401K with employer contribution
– PTO and Sick Time, Tuition Reimbursement
Apply Now
If you are interested in joining our team as a Supervisor Operations- Contact Center, please click the button below to apply now.
Why This Remote Job is Worth Applying For
Working as a Supervisor Operations in a remote setting offers the opportunity to lead and develop a team from the comfort of your home. With competitive benefits, a focus on continuous improvement, and the chance to make a difference in healthcare services, this role is worth considering for those seeking a fulfilling career in the industry. Apply now and join our team at Sagility!
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