Festival Agent, Customer Support
Location: Remote
Department: TK – Ticketing
POSITION OVERVIEW
The Festival Agent, Customer Support is charged with assisting patrons in resolving ticketing and technical issues and questions. Working closely under the Festival Manager, Customer Support, you will help further Sundance Institute’s commitment to providing the best Festival experience possible.
This is a fully remote position with multiple roles available, working full-time from December 15, 2025, through February 1, 2026. You must be willing to work extended hours, including evenings, weekends, and holidays as needed.
Top priorities include but are not limited to:
- Assisting patrons with customer support processes and questions
- Helping with technical support questions
- Developing a deep understanding of products and services
- Documenting customer interactions and feedback
You have the following skill sets:
- 1 year of relevant experience
- Outstanding communication skills
- Customer support or call center experience
- Legal authorization to work in the United States
You will be successful in this role if you:
- Help patrons have the best Festival experience possible
- Demonstrate patience and understanding
- Work collaboratively with team members and patrons
In addition to an hourly pay of $17.28, this position is eligible for benefits & perks, including:
- Paid sick leave and Institute holidays
- Employee assistance program
- Employee Wellness Initiatives
- Sundance Film Festival passes and benefits
Applications open on 10/09/2025 and will be accepted for at least one week.
© 2025 Sundance Institute
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Why This Remote Job is Worth Applying For
Working as a Festival Agent, Customer Support at Sundance Institute offers the opportunity to be part of a team dedicated to providing a top-notch Festival experience for patrons. With a focus on customer service and technical support, this role allows you to make a meaningful impact. Plus, with benefits, perks, and the chance to work remotely, it’s an excellent opportunity for those looking to contribute to a renowned organization in the arts and entertainment industry.
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