Part-Time iPay Call Center Representatives (CCC) at Jack Henry & Associates, Inc
Are you looking for a rewarding remote job opportunity where you can make a real difference in supporting advanced products and ensuring customer success? Look no further than the Part-Time iPay Call Center Representatives (CCC) position at Jack Henry. As a key member of our team, you will have the chance to provide exceptional customer service, troubleshoot technical issues, and contribute to the improvement of our customer support processes.
Overview
As a Part-Time iPay Call Center Representative at Jack Henry, you will be the front line of customer support for our core banking and credit union products and services. Your role will involve providing exceptional customer service by phone, email, and chat to resolve customer inquiries, troubleshoot technical issues, and provide product training. You will also be responsible for documenting customer interactions, providing feedback to the product development team, and identifying opportunities to improve our customer support processes.
To succeed in this role, you will need excellent communication, problem-solving, time management, and teamwork skills. As a Product Support Representative, you will play a vital role in ensuring that our customers are satisfied with our products and services. You will have the opportunity to learn from experienced professionals and contribute to the development of our products. We offer a fast-paced environment with career advancement opportunities within the company.
Success Profile
What makes a successful Part-Time iPay Call Center Representative at Jack Henry? Check out the top traits we’re looking for:
- Customer Focused
- Problem Solver
- Technologically Savvy
- Communicator
- Adaptable
- Team Player
Our Culture
At Jack Henry, you’ll find a collaborative and supportive environment where your ideas are valued, and your contributions are recognized. We empower our associates to make a real impact on the company and the industry. We offer a comprehensive training and development program to help you stay up-to-date on the latest technologies. We are proud to be a company that embraces diversity, equity, inclusion, and belonging.
Our Benefits
Joining Jack Henry comes with a range of benefits, including:
- Generous 401(k) Plan Matching Contributions
- Healthcare
- Paid Time Off (PTO) and Paid Holidays
- Tuition Reimbursement
- Flexible Scheduling
- Culture of Balance
Why Jack Henry?
At Jack Henry, we pride ourselves on our commitment to doing the right thing, doing whatever it takes, and having fun. We value our associates and offer outstanding benefit programs to ensure their well-being. Our exceptional culture sets us apart, and we are dedicated to the success and growth of our team members.
Apply Now
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