Position: Healthcare Customer Service Representative
Location: Work at Home
Terms: Full-time
Pay: $15/hr
Join Team Alorica
At Alorica, we’re redefining what it means to be a global leader in customer service and experience one interaction at a time. With Alorica-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. Over 70% of our leaders are promoted from within!
But that’s not all…we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being, including supporting their own communities through Making Lives Better with Alorica (MLBA).
Job Summary
As part of Team Alorica, you’ll help our clients by addressing their customers’ concerns, providing support, and resolving issues.
Responsibilities
- Assist customers with issues and concerns they are experiencing during the use of the product and/or service
- Document call-related information for auditing and reporting purposes
- Maintain and update customer information as necessary
- Upsell current customers on new or enhanced services
Qualifications
- High school diploma or GED
- Customer service experience is a plus
- Strong computer navigational skills
- Familiarity with Microsoft Office applications (Word, Excel)
- Excellent oral and written communication skills
- Exceptional listening/comprehension skills
- Professional and courteous
- Customer oriented
Work Environment
Ongoing usage of phone and computer systems. Your Work At Home environment must be in a private residence, located at the address listed on your personnel file. Alorica will provide the equipment you need to conduct your work which may include a webcam. You will need to provide an Internet/Broadband Internet Connection – DSL or Cable only. No Satellite, Dial-up, or Wireless Internet connections. Your workstation must be connected directly to the Internet with proof that your ISP meets a minimum download speed of 10 Mbps and minimum upload speed of 3 Mbps.
Physical Demands
Constant sedentary work
Benefits
- Health, dental, and vision coverage/HSA
- PTO
- Paid holidays and sick time
- Optional daily pay or weekly pay
- 401K retirement plan
- Leadership programs
- Paid training and tuition reimbursement
- Employee discounts program
- Employee assistance program
- Additional voluntary benefits
Next Steps
- Place an application
- Complete your online assessment
- Our team will review your application
- If selected to move forward, our team will follow up directly
Apply Now
Why This Remote Job is Worth Applying For
This remote healthcare customer service representative position at Alorica offers a competitive pay rate, full-time hours, and a range of benefits to support your well-being. Join a global leader in customer service and experience endless career opportunities while making a difference in people’s lives. Apply now to be part of Team Alorica!
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